Privacy Policy

Effective Date: March 14, 2025

At SoftxCity, your privacy is of utmost importance to us. We are committed to safeguarding your personal data and ensuring that your experience with us is secure. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your privacy. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you visit our website, make a purchase, or interact with us in other ways:

  • Personal Identification Information: This includes your name, email address, phone number, shipping address, and billing information (credit/debit card details).
  • Non-Personal Identification Information: This includes data such as your IP address, browser type, device type, and usage information collected through cookies or similar technologies. This helps us improve our services and enhance your experience on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process your orders, handle payments, and deliver your items to the correct address.
  • Customer Support: To provide assistance, respond to your queries, and resolve any issues related to your orders or experience with us.
  • Marketing and Promotions: To send you promotional materials, newsletters, and updates about our products and services (only if you have opted in for marketing communications).
  • Website Improvement: To improve the functionality of our website, enhance user experience, and personalize your browsing experience.
  • Legal Compliance: To comply with applicable laws and regulations, resolve disputes, and enforce our agreements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. These cookies help us understand how you interact with our website and improve your experience. For example, we use cookies to remember your preferences and allow you to navigate our site more efficiently.

You can choose to accept or decline cookies through your browser settings. However, please note that declining cookies may affect your ability to use certain features of our website.

4. How We Protect Your Information

We take the security of your personal information seriously. To protect your personal data from unauthorized access, alteration, disclosure, or destruction, we use industry-standard security measures such as encryption, firewalls, and secure payment gateways.

Although we implement the best possible security measures, please understand that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to keep your information confidential and are only permitted to use it for the purposes we have specified.
  • Legal Requirements: We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, and safety of SoftxCity, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.

6. Your Rights

As a customer, you have certain rights regarding your personal data, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations and business requirements.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@softxcity.xyz.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will take steps to delete that information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal data is handled, please contact us: