Sales Policy

Effective Date: March 14, 2025

At SoftxCity, we are dedicated to offering high-quality products and excellent customer service. Our Sales Policy outlines the terms and conditions that apply to the sale of our products. By purchasing from us, you agree to abide by this policy.

1. Pricing

  • Product Prices: All prices listed on our website are in USD and are subject to change without notice. Prices include applicable taxes unless otherwise specified.
  • Discounts and Promotions: From time to time, we may offer promotions, discounts, or special deals. These offers are subject to specific terms and conditions, and we reserve the right to cancel or modify promotions at any time without prior notice.
  • Currency: The prices on the website are in USD unless otherwise stated. For customers outside the United States, currency conversion fees may apply.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation containing the details of your order, including the product(s) purchased, shipping address, and payment information.
  • Order Cancellation: Orders can be canceled before they are shipped. If you wish to cancel your order, please contact our customer service team at info@softxcity.xyz or call (08) 38167167 as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still return it according to our Refund and Returns Policy.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
  • Online Payment Systems: We also accept payments through online platforms such as PayPal and other secure methods.
  • Bank Transfer: Bank transfers are accepted for bulk or wholesale orders. Please contact us for more details.

All payments must be completed before an order is processed and shipped. If we do not receive payment, we will cancel your order.

4. Shipping and Delivery

  • Shipping Fees: Shipping charges will be calculated at checkout based on your shipping address. We strive to offer affordable and efficient shipping options.
  • Delivery Time: Shipping times may vary depending on your location and the availability of the products. You will receive an estimated delivery time during the checkout process. Please note that unforeseen circumstances, such as extreme weather or delays from shipping carriers, may affect delivery times.
  • Shipping Partners: We use trusted carriers such as DHL, UPS, and local postal services to ensure your order is delivered safely and on time.

5. Product Availability

While we do our best to ensure that our products are always available, sometimes items may go out of stock. If a product is out of stock after you have placed an order, we will notify you via email and give you the option to:

  • Wait for the product to be restocked.
  • Choose an alternative product.
  • Cancel your order for a full refund.

6. Returns and Exchanges

If you are not satisfied with your purchase, you may return or exchange your product within 14 days from the delivery date, provided the product is unused, in original condition, and with all tags and packaging intact. Please refer to our Refund and Returns Policy for more details on the process.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will offer you a replacement or a full refund, depending on your preference. Please provide clear photos of the defect or damage to assist us in processing your claim.

8. Customer Responsibility

It is your responsibility to provide accurate and complete shipping information when placing an order. SoftxCity is not responsible for delays or issues caused by incorrect or incomplete shipping details. If your order is returned due to an incorrect address, you will be responsible for additional shipping fees.

9. Bulk Orders and Wholesale Purchases

For bulk or wholesale orders, please contact us at info@softxcity.xyz. We offer special pricing for large orders and can work with you to accommodate specific requirements.

10. Changes to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

11. Contact Us

If you have any questions or concerns regarding our sales policy, please feel free to contact our customer service team: