Payment Policy

Effective Date: March 14, 2025

At SoftxCity, we offer secure and convenient payment methods to make your shopping experience as smooth as possible. Below is a detailed explanation of our payment policy.

1. Accepted Payment Methods

We accept a variety of payment methods to accommodate our customers. You can choose from the following options:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
  • PayPal: PayPal is available for a secure and fast online payment option.
  • Bank Transfers: For bulk orders or international customers, we also offer the option of bank transfers.
  • Other Payment Options: We may offer additional payment methods such as mobile payment solutions or e-wallets, which will be indicated at checkout.

2. Payment Currency

All transactions on SoftxCity are processed in USD (United States Dollar). Currency conversion fees, if applicable, are the responsibility of the customer.

3. Order Confirmation

  • Once you complete your payment, you will receive an order confirmation email with the details of your purchase. Please review this email to ensure that all information is correct.
  • If there are any issues with the payment or order, we will notify you as soon as possible and provide assistance.

4. Payment Security

  • We use advanced encryption technologies and secure payment gateways to protect your payment information. All payments are processed through secure, trusted platforms.
  • SoftxCity is committed to maintaining the privacy and security of your financial details. We do not store any payment card information on our servers.

5. Failed Payments

  • If your payment fails for any reason, you will be notified and asked to try again with a different payment method. If the issue persists, please contact our customer service team at info@softxcity.xyz for assistance.
  • If your payment fails after an order is placed, we will automatically cancel the order, and you will need to place a new order with successful payment.

6. Order Processing

  • Orders will only be processed after payment has been confirmed. If you choose a payment method that requires processing time (such as bank transfers), please allow extra time for your order to be processed.
  • If you make a payment by bank transfer, your order will be shipped only once the payment has been received and confirmed by our bank.

7. Discounts and Promotions

  • Any discounts or promotions applied to your order will be shown clearly during the checkout process.
  • Please ensure to apply any discount codes before completing the payment. Once the order is confirmed, discounts cannot be retroactively applied.

8. Refunds

  • SoftxCity processes refunds in accordance with our Refund and Returns Policy. If a refund is required due to an issue with your order, please follow the steps outlined in that policy.
  • Refunds will be issued through the original payment method used at the time of purchase. Please allow several business days for the refund to be reflected in your account, depending on your payment method.

9. Taxes

  • Prices listed on our website include applicable taxes, where required by law. The tax amount will be calculated at checkout based on your delivery address.
  • For international orders, customs duties and taxes may apply upon arrival in the destination country. These charges are the responsibility of the customer.

10. Contact Us

If you have any questions or concerns about payment, please contact us at: